Credit, loan and finance complaints. The Financial Complaints that is australian Authority

The Financial that is australian Complaints (AFCA) can think about an issue you have got in regards to a credit, finance or loan item you have got together with your financial firm.

These pages describes the types of complaints AFCA can give consideration to about credit, loans and finance items, and what direction to go next if you wish to create a grievance to us.

There are things we can’t give consideration to; as an example – if your grievance involves the degree of an overdrawn charge or rate of interest enhance. Nevertheless, we possibly may manage to start thinking about a problem about a cost or fee if it’s been incorrectly calculated or put on your account. There’s also some exclusions that are specific relate to credit complaints.

Detailed information regarding these various kinds of credit, finance and loan products can be obtained that will help you decide if you would like complain to us.

Small company?

If you should be a business that is small there was certain information regarding company credit and loans regarding the Information for smaller businesses page.


Credit and finance consist of:

  • charge cards, overdrafts and credit lines
  • an organization that delivers credit associated with the purchase of products, or perhaps the method of getting services – payment for that is deferred for at the very least a week
  • short-term finance such as for example payday financing.
  • mortgage loans, including reverse mortgages
  • signature loans such as for example vehicle, getaway loans and debt consolidation reduction loans
  • investment and small company loans.
  • We also think about complaints about guarantees.

    Detailed information regarding these various kinds of credit, loan and finance services and products is after to assist you decide if you’d like to whine to us.

    Your firm that is financial is to suspend any collection or data recovery action as soon as your grievance is registered with us. In the event that you get any commercial collection agency letters or calls from your own monetary company, report this to your economic firm’s internal dispute quality group. If you keep receiving commercial collection agency communication call us.

    You need to make whatever payments you can easily while your grievance has been us. It is because interest and check charges will often continue being charged for your requirements whilst the problem is open. In a worse position if you do not make repayments, your arrears will increase which is likely to place you.

    Associated information

  • Other areas to obtain assistance
  • Before a complaint is made by you
  • Results we could offer
  • AFCA approaches
  • AFCA Guidelines
  • AFCA Operational Recommendations
  • Problems and issues you can easily whine about

    More details about these presssing dilemmas can be obtained that will help you determine should you want to whine to us.

  • Costs or charges that have been wrongly used or determined ( not should your concern that is only is you imagine the cost or fee had been way too high).
  • Information that you were given and you believe was misleading or incorrect, including fees or costs that you weren’t given about the product or.
  • If you’re in economic can’t and difficulty make repayments.
  • Choices your monetary company has made, including a determination to pursue an unpaid financial obligation and whether a determination to provide had been made responsibly.
  • In the event that you provided directions plus they weren’t followed.
  • Privacy and privacy breaches.
  • Deals that have been incorrect or unauthorised, or mistaken payments.
  • More details about these problems is after that will help you determine should you want to grumble to us.

    What direction to go next

    A complaint can be made by you to AFCA on line, by letter, email or by phoning us.

    In the event that you don’t desire to grumble to us straight, it is possible to get back to your economic firm and get in order to make a issue for their interior dispute quality group.

    Your economic firm should really be able to offer you details about steps to make a issue for them.

    We also provide some suggestions offered to help you produce a interior problem.

    Financial difficulty

    We encourage you to contact your credit provider to discuss a hardship arrangement if you are experiencing financial difficulty. If you should be not able to started to an arrangement that is suitable please contact us.

    Samples of monetary trouble include where your economic company has declined or otherwise not responded to your demand to alter your repayments because of difficulty, you have got been given a default notice, or your monetary firm is continuing appropriate or commercial collection agency action you have made a financial difficulty request to them against you after.